Hourly salary is $18.00/hour.

About us:

As a Fortune 50 business enterprise with greater than 400,000 crew contributors worldwide, Target is an iconic logo and is one of all America's main retailers.​

Working at Target method possibility to assist all households find out the pleasure of ordinary life. Caring for our groups is woven into who we are, and we make investments withinside the locations we together live, work and play. We prioritize relationships, gas and broaden skills through developing increased opportunities, and being successful as one Target crew. At our core, our reason is ingrained in who we are, what we value, and the way we work. It’s how we care, grow, and win together.

The Target Enterprise Services (TES) agency is near the motion with regards to verbal exchange—whether or not with visitors or Target crew contributors. From visitor provider specialists and product designers to supplier managers and economic and personnel control analysts, TES accommodates numerous key and excessive-visibility regions that raise and nurture Target’s distinct reputation. We domesticate loyalty and pleasure via remarkable providers and guides. And we foster a tradition of responsive, informed and dedicated providers—from the internal out—via corporation offerings our humans can remember on.

TES has a couple of provider facilities centered on turning in an advanced experience with each touch and offering short and seamless decisions of problems on behalf of our visitors and crew contributors.  From RedCard® Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we satisfaction ourselves on infusing each interplay with that signature Target provider that visitors and crew contributors alike have come to expect.  From our headquarter places to our shops and distribution facilities, we at once guide Target’s backside line via constructing visitor loyalty because the store of desire and looking after our crew contributors to be able to get lower back to the work they do best.

As a Home Based Sr. Specialist in Collections, you’ll:

• Interact with antisocial visitors and negotiate bill preparations for each inbound and outbound collection.
• Provide a Target logo interplay with credit score accountholders through treating them with appreciate and appreciation, showing courtesy and friendliness, spotting diverse accountholder segments and offering suitable possible solutions. Responsible for definitely knowledge and abiding through all credit score guidelines and procedures, account charge terms, billing/collections structures and diverse country and federal laws, guidelines and policies governing credit score and collections.
• Demonstrate hassle-fixing competencies through probing or making recommendations for coping with of remarkable account situations (e.g. bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.).
• Work in a multi-media environment (emails, telecellsmartphone calls, chat messages, and letters) that’s tough and speedy-paced, requiring you to prioritize work accordingly.
• The core obligations of this task are defined inside this task description.  Job responsibilities may also extrude at any time because of commercial enterprise needs.

About you:

• High School Diploma or GED
• Ability to work a bendy agenda inclusive of nights, weekends and holidays
• 1-2 years of preceding visitor experience or customer support experience
• Ability to engage with visitors, crew contributors and inner commercial enterprise companions with a professional, friendly, empathetic style, and deescalate as needed
• Excellent verbal and written verbal exchange competencies, inclusive of listening, negotiating and selection-making competencies. Experience managing escalated visitor complaints
• Ability to apply diverse facts reasserts to reply to questions, become aware of issues and as it should be clear up visitor problems
• Strong technical competencies, capacity to work inside a couple of structures, and excessive skillability with PC/Microsoft applications
• Access to a Homework area this is clean of noise distractions to carry out the role
• Hardwired net in your own home location (Hardwired: the use of an Ethernet cable to at once join the Target-issued laptop to the modem or router)
• Meet the minimal bandwidth requirement of 40mbps download/5mbps upload
• Ability to have interaction thru a Target-issued internet digital digicam for required meetings, training and/or interactions
• Ability to soundly raise and convey up to twenty-five kilos of system

Additional Home Based requirements:

• From time to time, and upon request, you'll be required to finish a web pace and take a look at and e-mail a photograph of your pace take a look at end result in your chief.
• You might be required to deactivate Wi-Fi functionality while the use of Target system at some point during your work hours.
• You might be required to store emergency and work telecellsmartphone numbers (now no longer inclusive of online resources) and different required notices in a conspicuous spot in your own home workspace.
• If there are prolonged disruptions in your energy or net provider, you'll be required to observe unique Target techniques which may also encompass taking unpaid days without work if applicable.
• You will take affordable care to save you unauthorized disclosure of or get admission to Target belongings or facts through others withinside the domestic worksite.
• You need to log out or lock your Target-issued laptop while you are farfar from your workspace.
• Target-issued system can simplest be used for Target commercial enterprise functions and printing and/or storing proprietary facts isn't always allowed.
• You need to preserve your workspace loose from any private molecular phones, capsules or different such devices (especially video and audio recording devices).
• You need to hold Target’s get-dressed code expectancies even as running from domestic.
• You need to hold the simplest one precise work location.
• You need to use the surge protector as a way to be supplied together with your Target-issued system.
• You will now no longer be reimbursed for any domestic workplace costs, consisting of net, workplace supplies, or table furniture.
• You are anticipated to observe Target’s “Ergonomics withinside the Workplace” record while putting in your workspace and to make certain a secure work environment.
• You need to have a running smoke detector in or close to the workspace.
• You need to have a primary resource package available close to the workspace.
• You might be anticipated to install all issued Target systems in your own home workspace.
• You might be anticipated to disassemble and go back to all Target-issued systems as directed through your chief upon request and/or upon the finishing of your role.