FedEx is a globally renowned leader in shipping, logistics, and courier delivery services. With a commitment to excellence and customer satisfaction, we are expanding our online customer service team to ensure seamless support for our valued clients.
Job Description: We are currently seeking dedicated and enthusiastic individuals to join our team as Part-Time Online Customer Service Representatives. In this remote role, you will be responsible for delivering exceptional customer service to our clients via various online platforms.
Responsibilities:
Respond promptly and professionally to customer inquiries via email, chat, and social media platforms.
Assist customers with tracking shipments, resolving delivery issues, and providing general product information.
Handle customer complaints and concerns with empathy and efficiency, aiming for first-contact resolution.
Collaborate with other team members and departments to ensure timely and accurate resolution of customer issues.
Maintain thorough and up-to-date knowledge of FedEx services, policies, and procedures.
Uphold the company’s commitment to excellent service by consistently meeting performance metrics and quality standards.
Requirements:
High school diploma or equivalent; college degree preferred.
Previous customer service experience in a fast-paced environment is preferred.
Excellent written and verbal communication skills.
Proficiency in typing and navigating online platforms.
Strong problem-solving abilities and a customer-focused mindset.
Ability to work independently with minimal supervision.
Flexibility to work evenings, weekends, and holidays as needed.
Access to a reliable internet connection and a quiet workspace conducive to remote work.
Benefits:
Competitive hourly pay rate.
Flexible part-time schedule with the opportunity for growth.
Comprehensive training and ongoing support.
Remote work opportunity, allowing for a better work-life balance.
Employee discounts on FedEx services.
Access to company-sponsored wellness programs and resources.
Join Our Team: If you are passionate about providing exceptional customer service and thrive in a remote work environment, we encourage you to apply for this exciting opportunity with FedEx. Help us continue to deliver excellence and exceed customer expectations every day!
Note: This is a part-time remote position. Applicants must be authorized to work in the United States.
How to Apply: Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining the FedEx online customer service team. We look forward to reviewing your application!
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